Refund policy
At Hope & Beyond, each product is carefully handcrafted with love and intention. Due to the handmade nature of our candles and wellness products, all sales are final.
However, your satisfaction matters to us. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at thehopeandbeyond@gmail.com with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item and packaging
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Used or burned candles
- Opened products
- Items purchased on sale or clearance
- Orders returned without prior approval
Lost or Delayed Packages
Hope & Beyond is not responsible for packages delayed by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly. We will gladly assist you in filing a claim if needed.
Questions?
If you have any questions about your order, please contact us at:
Email: thehopeandbeyond@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Thehopeandbeyond@gmail.com